Free Delivery & Easy 365 Day Returns

Christmas Deliveries

The cut off times for delivery prior to Christmas are:

NEW SOUTH WALES

Sydney & Metro areas – 17th December

NSW Regional & Country areas – 10 December

QUEENSLAND

Brisbane & Metro areas –  17th December

Queensland Regional & Country areas – 10 December

VICTORIA

Melbourne & Metro areas – 17 December

Victoria Regional & Country areas – 10 December

WESTERN AUSTRALIA

Perth & Metro areas – 17 December

Western Australia Regional areas – 10 December

SOUTH AUSTRALIA

Adelaide & Metro areas – 17 December

South Australia Regional areas – 10 December

TASMANIA

Hobart & City areas – 17 December

Tasmania Regional & Country areas – 10 December

NORTHERN TERRITORY

Darwin & City areas – 17 December

Northern Territory Regional & Country areas – 10 December

Your Order

Delivery Exclusions

Sorry but we do not currently deliver outside of Australia.

While we will always endeavour to provide free delivery to all our customers, due to high delivery costs in some country and island areas we may have to pass on some of the charges for large or bulky orders.  We will contact you should this be the case.

 When placing an order remember to:

Tick YES Only if your order is "OK to Leave"  By ticking YES you are authorising the courier to leave your parcel unattended at your address.  Please ensure that it is safe for the courier company to leave this parcel at your address before selecting this option.

Tick NO Only if your order  is "Not OK to Leave"  and a signature is required as proof of delivery. If no one is home to accept, the Courier will leave a card with a number for you to call and organise redelivery at a more convenient time for you.

Parcel undelivered - if the courier has attempted to deliver your parcel, but has been unsuccessful, then your parcel may be returned to ecodownunder.  If this occurs, we will contact you to organise re-delivery (there may be charges associated with the redelivery of your order).

 

Estimated Delivery Timeframes (outside of the Christmas Period)

NEW SOUTH WALES

Sydney & Metro areas – 1 business day

NSW Regional & Country areas – 1-3 business days

QUEENSLAND

Brisbane & Metro areas – 1-2 business days

Queensland Regional & Country areas – 2-6 business days

VICTORIA

Melbourne & Metro areas – 1-2 business days

Victoria Regional & Country areas – 3-4 business days

WESTERN AUSTRALIA

Perth & Metro areas – 2-5 business days

Western Australia Regional areas – 3-7 business days

SOUTH AUSTRALIA

Adelaide & Metro areas – 1-2 business days

South Australia Regional areas – 3-6 business days

TASMANIA

Hobart & City areas – 2-4 business days

Tasmania Regional & Country areas – 3-7 business days

NORTHERN TERRITORY

Darwin & City areas – 2-5 business days

Northern Territory Regional & Country areas – 3-7 business days

Payment

ecodownunder will appear on your credit card or bank statement for any payments made.

We accept online payment in a secure environment via Credit Card (Visa or Mastercard) PayPal or Bank Transfer.

All prices are quoted in Australia Dollars and are inclusive of GST.

365 Easy Returns Guarantee

Easy 365 day returns guarantee

We understand that sometimes you just change your mind. That’s why you can return most things anytime up to a year after purchase for a full refund or exchange. 

All returns must be in original condition, have tags attached and be unused/unwashed.

Please send your returns to:

ecodownunder Online

12 Park St
Mona Vale
NSW 2103
Australia

Exclusions

  • No Returns or Exchanges on SALE, CLEARANCE or SPECIALS (reduced) Products

Due to Health Concerns we do not accept returns or exchanges for

  • Pillows
  • Quilts
  • Under blankets
  • Mattress and Pillow Protectors

Faulty products

If a product is considered faulty, you can return it to either our online store (via mail) or to one of our retail stores, along with proof of purchase.

Once the product is has been assessed, and if determined to be faulty, we will provide a replacement or full refund (you decide which you want) and we will refund any postal costs for the return.

Please refer to our "care" section for more information.

Any products being returned via post should be addressed to:

ecodownunder Online

12 Park St
Mona Vale
NSW 2103
Australia