caring for your products

Caring for your products

Bleaches or Whitening Agents

These chemicals have been creeping into our cleaning and personal hygiene products.  The patches in the pictures appear because the product has come into contact with a whitening or bleaching agent. There are many household products that cause discolouration, one of the main causes is Hydrogen Peroxide or Benzoyl Peroxide.

The discoloured patches that they cause do not normally appear until the product has been washed. Any product that contains bleaching agents will eventually destroy natural fibres.

Some of the products that you use every day may contain bleach, so always check the small print and if they do contain a bleaching or whitening agent it can damage your products.

  • Face Creams that claim to whiten skin
  • Acne creams, these contain Benzoyl peroxide, so you may get patches on pillowcases and around the sheets near the pillow
  • Hand washes – these get transferred to towels when hands are wiped.
  • Whitening toothpaste and mouth washes 
  • Sun block
  • Cleaning products
  • Basically anything that claims to whiten should be checked

Some examples of bleach patches are below, this is not a fault with the dye or dying process.



 Blue or Seaglass coloured towels turn white colour when they come into contact with any sort of bleach or bleaching agent.


Grey and Sand coloured towels turn an orange colour when they come into contact with any sort of bleach or bleaching agent.

Direct Sunlight

Where possible, avoid hanging your bed and bath linen in direct sunlight as this will fade your products over time.  Also, leaving coloured linen in a room that has direct sunlight on the bed or lounge will cause it to fade.


Pulls are caused by the product becoming caught on something after it has left the shop. This may be the washing machine, clothes line or some other sharp object (ie a ring, bracelet etc..) that can catch a thread in the towel.



Pulls are caused by a thread being caught on something and being pulled.  This can occur when washing, hanging on the line or simply catching aring on a thread.  We have all done this, though not intentionally.

Threads can be trimmed and this will not impact on the use of the product.

This is not a fault.

 Note: Velcrose causes a lot of pulls on towels.

Cotton Sheets and Quilt Covers

You spend a lot of time in your bed and body products, sweat, and frequent washing will break down even the highest quality cotton sheets adn quilt covers. Replace your sheets and quilt covers when you see obvious signs of aging and wear such as stains, fraying, fading and thinness.

  • Machine wash in cold or warm water (no hotter than 40 degrees centigrade.)

  • Line dry – this will reduce creasing

  • You can tumble dry on WARM with a cooling down period, however, take out of the dryer while still damp, fold flat and iron.

  • Do not mix with other items made of fibres such as acrylic or poly/cotton as this may resulting in pilling of your cotton bed linen.

  • Always check the household cleaners and personal products you are purchasing to determine what is in them. Whitening agents will leave discoloured patches on your bed linen.

  • Store your neatly folded sheets in a cool, dry cupboard lined with an acid-free tissue paper to keep your sheets from yellowing. Avoid storing sheets in plastic which can trap moisture and cause mildew.

When buying sheets, don't be tempted by high thread counts - remember always go with what feels best rather than the threadcount.

Cotton is a natural product, it will shrink a minimal amount when washed.  We have allowed for around 5% shrinkage.

Cotton Towels

  • It is recommended to wash your new towels before use

  • Do not use fabric softeners or conditioners as this coats the towels and reduces absorbency. It may take a couple of washes to achieve maximum softness.

  • Wash on a regular basis in cold water as hot water will shrink cotton. Washing also softens the fibres.

  • Line dry in shade where possible

  • Wash towels with ½ cup of white vinegar and tumble dry (warm) - this will help regain absorbency.

  • Linting – it is normal for cotton towels to lint or fluff in the initial few washes. It is recommended to finish towels in a warm tumble drier. A large amount of lint can be removed during this process, but do not over dry the towels.

  • You may tumble dry (the best results are with dryer balls or two tennis balls) which will help make your towels extra soft and fluffy.

  • If you have any stray threads or pulls you may cut these off with scissors as this will not affect the use of or damage the towel

  • Always wash towels separately

  • Always wash dark colours separately

.General household cleaning products and some beauty products such as cleansers & creams contain bleaching agents and may cause permanent discolouration to your towels.


  • When selecting your quilt take into account the temperature in your room

  • Look for double stitching or baffle construction, which prevents the fill from bunching or matting as it's washed.

  • Wash/clean monthly or when you believe it is required (this may depend on whether you use a top sheet and quilt cover)

  • Sponge clean minor spots

  • Line dry in shade where possible

  • For Dry Cleaning take your quilt to a cleaner who uses organic solutions that do not include chemicals.

  • Ensure your quilt has a cover, this means less washing and helps to keep dirt/dust and oils at bay.

  • Store your quilt folded in a cool, dry place, away from moisture and light. A linen storage bag will allow it to breathe. Avoid storing in plastic as this prevents air circulation and retains moisture.


  • Wash at least twice per year

  • Use a mild detergent rather than powder so that there is no residue

  • If machine washing, wash in pairs to balance machine, and run through the rinse cycle twice

  • Line dry where possible

  • Ensure pillows are completely dry to avoid mold

  • Plump pillows daily so that they do not become flat.

  • Use a pillow protector. The cover will keep allergens at bay while shielding pillows from hair and face products and body oils, which can soak into the filling.

  • Replace pillows every year or so, or when they no longer look evenly filled, or if you are waking up with neck or back pain.

  • Check care instructions as pillows may be able to be warm dried in Dryer to fluff up. However, if the heat is too high it will cause clumping.


Our underblankets can assist you with a restful sleep by distributing pressure, which helps to avoid the discomfort of back and neck pain. As well as effectively regulating your body temperature to keep you cool in the summer and warm in winter.

  • Dry clean only

  • Air at least once or twice a month

  • Shake out and plump up on a regular basis to retain loft.

Mattress Protectors

  • Warm machine wash on a gentle cycle

  • Line drying is recommended, though can be tumble dried on a low temperature

  • Warm iron if desired

  • Do not bleach or add whiteners as they can break down the cotton