delivery and returns

ecodownunder is offering free delivery on all orders within Australia

ecodownunder is offering free delivery on all orders placed on our website  www.ecodownunder.com.au being delivered to an address within Australia.

ecodownunder only delivers to a Business or Home address using a courier service.

OK to Leave

Tick YES - By ticking YES you are authorising the courier to leave your parcel unattended at your address.  Please ensure that it is safe for the courier company to leave this parcel at your address before selecting this option.

Tick NO – If a signature is required as proof of delivery. If no one is home to accept, the Courier will leave a card with a number to call. It is the customers responsibility to follow up with the Courier to organise re- delivery.

Parcel undelivered - if the courier has attempted to deliver your parcel, but has been unsuccessful, then your parcel may be returned to ecodownunder.  If this occurs, we will contact you to organise re-delivery (there may be charged associated with the redelivery of your order).

Exclusions

  • Some exclusions may apply to bulky items being sent to the islands or remote locations.  If additional delivery charges apply we will contact you prior to finalising your order.
  • Delivery charges may apply where re-delivery of your order is attempted.

Delivery outside of Australia

We can ship your order overseas, please email us at service@ecodownunder.com.au and we can provide you with a quote for delivery.  This will be based on the weight and size of the products you select.

Overseas deliveries may be subject to local import duties and taxes, and unfortunately as we do not know what these are, we have to leave with you to sort out

ecodownunder aims to process and have your order ready for dispatch the following business day it is received. Once processed the delivery time will depend on your delivery address and country.

Duty and Customs Information
Overseas deliveries may be subject to local import duties and taxes. Ecodownunder cannot be held liable for any local import duties and taxes.

Your Order

  • Once you have placed an order and payment has been received by us, we will send an invoice to your email address confirming payment has been received.
  • Your order will then be processed within the next  business day and shipped to your delivery address.
  • You can cancel your order or change your order if it has not been shipped.
  •  If we have already "shipped" you will need to organise the return at your expense.

Payment

ecodownunder will appear on your credit card or bank statement for any payments made.

We accept online payment in a secure environment via Credit Card (Visa or Mastercard) PayPal or Bank Transfer.

All prices are quoted in Australia Dollars and are inclusive of GST.

Returns

If you change your mind about your purchase for any reason you can return the product within 6 weeks from date of purchase for a refund or exchange. The product being returned must still be in its original condition that it was sent to you (unused/unwashed).  All online purchases requesting a refund for exchange, must be send to:

ecodownunder Online

PO Box 1447
Mona Vale
NSW 2103
Australia

This excludes:

  • pillows
  • quilts
  • under blankets
  • mattress and pillow protectors
  • sale and clearance items

Faulty products

If a product is considered faulty, you can return it to either our online store (via mail) or to one of our retail stores, along with proof of purchase.

Once the product is has been assessed, and if determined to be faulty, we will provide a replacement or full refund (you decide which you want) and we will refund any postal costs for the return.

Please refer to our "care" section for more information.

Any products being returned via post should be addressed to:

ecodownunder Online

PO Box 1447
Mona Vale
NSW 2103
Australia